Return & Refund Policy

 

✅ Returns Are Accepted Only for Defective or Incorrect Items

If your item arrives damaged, misprinted, or you receive the wrong product, please contact us within 7 days of delivery with the following:

  • Your order number
  • A clear photo of the item showing the issue

📧 Email us at: contact@bragoo.com

Once your issue is confirmed, we will:

  • Reprint and reship the correct item at no extra cost or
  • Issue a full refund

 


Please double-check sizing and product details before completing your purchase.


❌ We Do Not Accept Returns or Exchanges for Buyer’s Remorse

📦 Lost Packages & Delivery Issues

  • If your order was marked as delivered but not received, please check with your local postal service and neighbors first.
  • If the package is lost in transit and tracking shows no delivery, please contact us. We will investigate and offer a resolution.

🚫 Return Address & Physical Returns

We do not accept physical returns. If you send your item back to our fulfillment center without prior contact, we cannot guarantee a refund or replacement.


🕐 Cancellations

Orders can only be canceled or changed within 2 hours of placing the order. After that, production begins and the order cannot be modified.


📌 Important Notes

  • We use high-quality materials and professional POD printing methods (DTG, sublimation, etc.).
  • Colors may vary slightly due to screen settings and printing method.
  • Apparel may have a slight "new print smell" — this is harmless and disappears after the first wash.

If you have any concerns, don’t hesitate to reach out. We’re here to help.

📩 Customer Service: contact@bragoo.com

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.

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