Return & Refund Policy
✅ Returns Are Accepted Only for Defective or Incorrect Items
If your item arrives damaged, misprinted, or you receive the wrong product, please contact us within 7 days of delivery with the following:
- Your order number
- A clear photo of the item showing the issue
📧 Email us at: contact@bragoo.com
Once your issue is confirmed, we will:
- Reprint and reship the correct item at no extra cost or
- Issue a full refund
Please double-check sizing and product details before completing your purchase.
❌ We Do Not Accept Returns or Exchanges for Buyer’s Remorse
📦 Lost Packages & Delivery Issues
- If your order was marked as delivered but not received, please check with your local postal service and neighbors first.
- If the package is lost in transit and tracking shows no delivery, please contact us. We will investigate and offer a resolution.
🚫 Return Address & Physical Returns
We do not accept physical returns. If you send your item back to our fulfillment center without prior contact, we cannot guarantee a refund or replacement.
🕐 Cancellations
Orders can only be canceled or changed within 2 hours of placing the order. After that, production begins and the order cannot be modified.
📌 Important Notes
- We use high-quality materials and professional POD printing methods (DTG, sublimation, etc.).
- Colors may vary slightly due to screen settings and printing method.
- Apparel may have a slight "new print smell" — this is harmless and disappears after the first wash.
If you have any concerns, don’t hesitate to reach out. We’re here to help.
📩 Customer Service: contact@bragoo.com
Declare withdrawal
Please fill out the following form to declare your withdrawal from the contract.