FAQ
bragoo.com – Print-on-Demand Services
🛒 Ordering & Products
Q: What is Print-on-Demand (POD)?
A: Print-on-Demand means we only produce your item once an order is placed. This allows for unique, customized products without holding inventory, reducing waste and cost.
Q: How do I place an order?
A: Simply browse our store, select your product, choose size/color/design options, and add it to your cart. Once you complete checkout, we’ll start producing your item.
Q: Can I customize a product?
A: Yes! Many of our products offer customization. Look for the “customize” button or contact us at contact@bragoo.com for custom requests.
Q: What type of products do you offer?
A: We offer a wide range of items, including t-shirts, hoodies, mugs, phone cases, tote bags, posters, and more. We’re constantly expanding our catalog.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Production usually takes 2–5 business days. Shipping times vary by location:
- USA/Europe: 5–10 business days
- Rest of the world: 7–20 business days
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery time will vary depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link.
💳 Payments & Billing
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and other local payment options depending on your region.
Q: Will I be charged at the time of purchase or when my item ships?
A: Your payment is processed at the time of checkout, before we begin production.
🔁 Returns, Exchanges & Cancellations
Q: Can I return or exchange an item?
A: Since our items are made-to-order, we do not accept returns or exchanges unless the item is defective or damaged. Please contact us within 7 days of delivery.
Q: What should I do if I received a damaged or incorrect item?
A: Please email contact@bragoo.com with your order number and a photo of the issue. We’ll resolve it as quickly as possible.
Q: Can I cancel my order?
A: Orders can be canceled within 2 hours of purchase. After that, the order is sent into production and cannot be modified or canceled.
👕 Product & Sizing Questions
Q: How do I find the right size?
A: Each product has a size chart in the product description. We recommend checking it before ordering, especially for apparel.
Q: What printing methods do you use?
A: We primarily use Direct-to-Garment (DTG) and sublimation printing depending on the product type, ensuring high-quality and durable prints.
📦 Other Questions
Q: Where are your products made?
A: Our production partners operate globally. Orders are fulfilled at the location closest to the delivery address to reduce shipping time and cost.
Q: Do you offer bulk or wholesale orders?
A: Yes! For bulk, wholesale, or corporate inquiries, please email us at contact@bragoo.com.
Q: How do I contact customer support?
A: You can reach us at contact@bragoo.com. We aim to respond within 24 hours on business days.